{"id":365,"date":"2026-06-28T23:03:10","date_gmt":"2026-06-28T20:03:10","guid":{"rendered":"https:\/\/otodergi.com\/index.php\/2026\/06\/28\/turkiyenin-en-guclu-satis-sonrasi-organizasyonu\/"},"modified":"2026-06-28T23:03:10","modified_gmt":"2026-06-28T20:03:10","slug":"turkiyenin-en-guclu-satis-sonrasi-organizasyonu","status":"publish","type":"post","link":"https:\/\/otodergi.com\/index.php\/2026\/06\/28\/turkiyenin-en-guclu-satis-sonrasi-organizasyonu\/","title":{"rendered":"T\u00fcrkiye’nin en g\u00fc\u00e7l\u00fc sat\u0131\u015f sonras\u0131 organizasyonu!"},"content":{"rendered":"
\"T\u00fcrkiye’nin<\/div>

Sat\u0131\u015f \u00f6ncesinden sat\u0131\u015f sonras\u0131na, finansmandan sigortaya, ikinci elden ba\u011flant\u0131l\u0131 ara\u00e7 hizmetlerine kadar uzanan m\u00fc\u015fteri yolculu\u011funu u\u00e7tan uca y\u00f6neten Tofa\u015f, g\u00fc\u00e7l\u00fc sat\u0131\u015f sonras\u0131 organizasyonu, yayg\u0131n servis a\u011f\u0131, dijital \u00e7\u00f6z\u00fcmleri ve yeni nesil hizmet modelleriyle m\u00fc\u015fterilerine ara\u00e7 sahipli\u011fi s\u00fcrecinin her a\u015famas\u0131nda kesintisiz destek sunuyor.<\/span><\/span><\/p>\n

Yakla\u015f\u0131k 7 milyon ara\u00e7 park\u0131 ve kusursuz m\u00fc\u015fteri memnuniyeti ile kullan\u0131c\u0131lar\u0131na hizmet veren Tofa\u015f; 130\u2019u elektrikli ara\u00e7lara da hizmet veren 369 yetkili servis noktas\u0131, 38 b\u00f6lgesel ve 2 merkezi yedek par\u00e7a deposu, 8 bini a\u015fk\u0131n servis \u00e7al\u0131\u015fan\u0131, 2 bin ikame ara\u00e7l\u0131k filosu ve y\u0131lda yakla\u015f\u0131k 600 bin m\u00fc\u015fteri temas\u0131n\u0131 y\u00f6neten M\u00fc\u015fteri \u0130lgi Merkezi ile T\u00fcrkiye’nin en kapsaml\u0131 sat\u0131\u015f sonras\u0131 organizasyonlar\u0131ndan birini s\u00fcrd\u00fcr\u00fcyor. Otomotiv sekt\u00f6r\u00fcn\u00fcn \u00e7ok b\u00fcy\u00fck bir d\u00f6n\u00fc\u015f\u00fcm i\u00e7erisinde oldu\u011funu s\u00f6yleyen <\/span><\/span>Tofa\u015f Sat\u0131\u015f Sonras\u0131 ve Yedek Par\u00e7a Direkt\u00f6r\u00fc H\u00fcseyin \u015eahin<\/span><\/span><\/b>, \u201cElektrifikasyondan dijitalle\u015fmeye, ba\u011flant\u0131l\u0131 ara\u00e7lardan yeni mobilite \u00e7\u00f6z\u00fcmlerine kadar sekt\u00f6r\u00fcm\u00fczde \u00e7ok \u00f6nemli bir d\u00f6n\u00fc\u015f\u00fcm ya\u015fan\u0131yor. Buna paralel olarak m\u00fc\u015fteri beklentileri de d\u00f6n\u00fc\u015f\u00fcyor. Ancak de\u011fi\u015fmeyen tek konu m\u00fc\u015fteri deneyiminin \u00f6nemi. Biz de Tofa\u015f olarak sat\u0131\u015f \u00f6ncesinden sat\u0131\u015f sonras\u0131na kadar m\u00fc\u015fterimizin t\u00fcm yolculu\u011funu u\u00e7tan uca ele al\u0131yor, yat\u0131r\u0131mlar\u0131m\u0131z\u0131 ve organizasyonumuzu bu anlay\u0131\u015f do\u011frultusunda geli\u015ftiriyoruz\u201d dedi.<\/span><\/span><\/p>\n

T\u00fcrkiye’de otomobil ve hafif ticari ara\u00e7 park\u0131n\u0131n h\u0131zla b\u00fcy\u00fcmeye devam etti\u011fini vurgulayan <\/span><\/span>H\u00fcseyin \u015eahin<\/span><\/span><\/b>, \u015f\u00f6yle devam etti: \u201cBu da sat\u0131\u015f sonras\u0131 hizmetlerin \u00f6neminin her ge\u00e7en g\u00fcn artt\u0131\u011f\u0131 anlam\u0131n\u0131 ta\u015f\u0131yor. Bug\u00fcn T\u00fcrkiye’de toplam ara\u00e7 park\u0131 24 milyon adede ula\u015f\u0131rken, ara\u00e7lar\u0131n yakla\u015f\u0131k y\u00fczde 41’ini 16 ya\u015f ve \u00fczerindeki ara\u00e7lar olu\u015fturuyor. 20 ya\u015f\u0131n \u00fczerindeki ara\u00e7 say\u0131s\u0131 ise 7,6 milyonu a\u015fm\u0131\u015f durumda. Yakla\u015f\u0131k 9 milyar Euro b\u00fcy\u00fckl\u00fc\u011fe ula\u015fan sat\u0131\u015f sonras\u0131 pazar\u0131, otomotiv sekt\u00f6r\u00fcn\u00fcn en stratejik alanlar\u0131ndan biri olmay\u0131 s\u00fcrd\u00fcr\u00fcyor. Biz de Tofa\u015f olarak ara\u00e7 park\u0131nda FIAT, Alfa Romeo, Jeep, Maserati, Peugeot, Citro\u00ebn, Opel ve DS Automobiles markalar\u0131yla birlikte yakla\u015f\u0131k 7 milyonb\u00fcy\u00fckl\u00fc\u011fe sahibiz. Bu dev parka hizmet verebilmek i\u00e7in T\u00fcrkiye genelindeki 369 yetkili servis noktas\u0131, 8 bini a\u015fk\u0131n servis \u00e7al\u0131\u015fan\u0131 ve y\u00fczde 98 seviyesindeki servis kapsama oran\u0131yla m\u00fc\u015fterilerimize kesintisiz sat\u0131\u015f sonras\u0131 hizmet sunuyoruz. Bursa ve \u0130zmir’deki ana da\u011f\u0131t\u0131m merkezlerimizin yan\u0131 s\u0131ra T\u00fcrkiye’nin yedi b\u00f6lgesine yay\u0131lm\u0131\u015f 38 b\u00f6lgesel yedek par\u00e7a deposundan olu\u015fan g\u00fc\u00e7l\u00fc lojistik a\u011f\u0131m\u0131z sayesinde g\u00fcnl\u00fck 151 farkl\u0131 noktaya sevkiyat ger\u00e7ekle\u015ftiriyor, ayl\u0131k yakla\u015f\u0131k 2 milyon par\u00e7ay\u0131 servis a\u011f\u0131yla bulu\u015fturuyoruz. B\u00f6ylece bir yandan m\u00fc\u015fterilerimizin ihtiya\u00e7 duydu\u011fu yedek par\u00e7alara en k\u0131sa s\u00fcrede ula\u015fmas\u0131 sa\u011flan\u0131rken di\u011fer taraftan da sat\u0131\u015f sonras\u0131 hizmetlerde h\u0131z ve s\u00fcreklilik de desteklenmi\u015f oluyor.\u201d<\/span><\/span><\/p>\n

M\u00fc\u015fteri yolculu\u011fu u\u00e7tan uca y\u00f6netiliyor!<\/span><\/span><\/b><\/p>\n

Tofa\u015f, m\u00fc\u015fteri deneyimini yaln\u0131zca ara\u00e7 sat\u0131n alma veya servis ziyareti olarak de\u011ferlendirmiyor. M\u00fc\u015fterinin ara\u00e7 sat\u0131n alma fikrinin olu\u015ftu\u011fu ilk andan ba\u015flayarak ara\u015ft\u0131rma, finansman, sigorta, teslimat, kullan\u0131m, bak\u0131m, onar\u0131m, ikinci el de\u011ferleme ve yeniden ara\u00e7 tercihine kadar uzanan t\u00fcm s\u00fcre\u00e7leri tek bir m\u00fc\u015fteri yolculu\u011fu olarak ele al\u0131yor. Bu kapsamda m\u00fc\u015fteriler hem fiziksel hem de dijital kanallar \u00fczerinden ihtiya\u00e7 duyduklar\u0131 hizmetlere kolayl\u0131kla ula\u015fabiliyor. Ara\u00e7lar\u0131n\u0131 showroom’da incelemek isteyen m\u00fc\u015fteriler fiziksel deneyimi tercih ederken, dijital kanallar\u0131 kullanmak isteyen m\u00fc\u015fteriler de teklif alma, bilgi edinme ve bir\u00e7ok i\u015flemi online olarak ger\u00e7ekle\u015ftirebiliyor. M\u00fc\u015fteriler diledikleri noktada fiziksel ve dijital deneyimler aras\u0131nda kesintisiz ge\u00e7i\u015f yapabiliyor. Tofa\u015f\u2019\u0131n \u201cM\u00fc\u015fteri 360\u201d yakla\u015f\u0131m\u0131 sayesinde ise m\u00fc\u015fterilerin bayi, servis ve di\u011fer temas noktalar\u0131ndaki deneyimleri b\u00fct\u00fcnsel olarak de\u011ferlendiriliyor. B\u00f6ylece m\u00fc\u015fterilerin ihtiya\u00e7lar\u0131 daha h\u0131zl\u0131 analiz edilirken, ki\u015fiselle\u015ftirilmi\u015f \u00e7\u00f6z\u00fcmler sunulabiliyor. Ko\u00e7 Stellantis Finansman, Ko\u00e7 Stellantis Sigorta gibi i\u015ftirakler ve Uzat\u0131lm\u0131\u015f Garanti, Full Servis, Acil Yol Yard\u0131m Ekstra Paketi, Marka Kasko ve CareMagic gibi \u00fcr\u00fcn ve hizmetler de m\u00fc\u015fterilerin ara\u00e7 sahipli\u011fi maliyetlerini daha \u00f6ng\u00f6r\u00fclebilir hale getirirken, ara\u00e7lar\u0131n performans\u0131n\u0131 ve ikinci el de\u011ferini korumaya katk\u0131 sa\u011fl\u0131yor. Peugeot, Opel, Citroen ve DS Automobiles markalar\u0131n\u0131n da Tofa\u015f \u00e7at\u0131s\u0131 alt\u0131nda birle\u015fmesi ile birlikte m\u00fc\u015fterilerine olan sorumluluklar\u0131n\u0131n daha da artt\u0131\u011f\u0131n\u0131 belirten H\u00fcseyin \u015eahin, Tofa\u015f\u2019\u0131n 58 y\u0131ll\u0131k end\u00fcstriyel, AR-GE, \u00fcr\u00fcn ve hizmet tecr\u00fcbesini t\u00fcm markalara yayg\u0131nla\u015ft\u0131rmak i\u00e7in yo\u011fun bir \u00e7al\u0131\u015fma ger\u00e7ekle\u015ftirdiklerini belirtti.<\/span><\/span><\/p>\n

Elektrikli ara\u00e7lara g\u00fc\u00e7l\u00fc altyap\u0131!<\/span><\/span><\/b><\/p>\n

Elektrikli ara\u00e7lar\u0131n yayg\u0131nla\u015fmas\u0131yla birlikte sat\u0131\u015f sonras\u0131 hizmetlerde de yeni uzmanl\u0131k alanlar\u0131 olu\u015fuyor. Tofa\u015f, yakla\u015f\u0131k alt\u0131 y\u0131ld\u0131r s\u00fcrd\u00fcrd\u00fc\u011f\u00fc yat\u0131r\u0131mlarla elektrikli ara\u00e7lara y\u00f6nelik servis altyap\u0131s\u0131n\u0131 s\u00fcrekli g\u00fc\u00e7lendiriyor. Bug\u00fcn itibar\u0131yla Tofa\u015f b\u00fcnyesindeki 319 yetkili servis elektrikli ara\u00e7lar\u0131n periyodik bak\u0131m ve onar\u0131m hizmetlerini verebilir seviyeye ve 211 servis de batarya de\u011fi\u015fimi ve y\u00fcksek voltaj sistemlerini kapsayan ileri seviye onar\u0131m yetkinli\u011fine sahip olmak i\u00e7in yat\u0131r\u0131mlar\u0131n\u0131 tamamlam\u0131\u015f durumda. Elektrikli ara\u00e7 servis standartlar\u0131n\u0131 belirleyen TSE K646 kapsam\u0131nda ise 130 yetkili servis gerekli sertifikasyon s\u00fcre\u00e7lerini tamamlad\u0131. Tofa\u015f, elektrikli ara\u00e7 kullan\u0131c\u0131lar\u0131na yaln\u0131zca bak\u0131m ve onar\u0131m hizmeti sunmakla kalm\u0131yor; \u015farj \u00e7\u00f6z\u00fcmleri, ev tipi \u015farj \u00fcnitesi avantajlar\u0131, mobil \u015farj hizmetleri ve farkl\u0131 mobilite \u00e7\u00f6z\u00fcmlerini kapsayan \u00f6zel hizmet paketleriyle de m\u00fc\u015fterilerinin elektrikli ara\u00e7 kullan\u0131m deneyimini destekliyor.<\/span><\/span><\/p>\n

M\u00fc\u015fteri \u0130lgi Merkezi \u00e7\u00f6z\u00fcm odakl\u0131 yakla\u015f\u0131m\u0131yla dikkat \u00e7ekiyor!<\/span><\/span><\/b><\/p>\n

Tofa\u015f’\u0131n m\u00fc\u015fteri deneyimi stratejisinin merkezinde Bursa’da faaliyet g\u00f6steren M\u00fc\u015fteri \u0130lgi Merkezi yer al\u0131yor. Yakla\u015f\u0131k 180 ki\u015filik uzman ekip taraf\u0131ndan y\u00f6netilen merkez, y\u0131lda yakla\u015f\u0131k 600 bin m\u00fc\u015fteri temas\u0131n\u0131 y\u00f6netirken; sat\u0131\u015f \u00f6ncesinden sat\u0131\u015f sonras\u0131na, sigortadan yedek par\u00e7aya, ikinci el hizmetlerinden ba\u011flant\u0131l\u0131 ara\u00e7 teknolojilerine kadar uzanan geni\u015f bir ekosisteme destek veriyor. M\u00fc\u015fteri \u0130lgi Merkezi’nin klasik \u00e7a\u011fr\u0131 merkezi anlay\u0131\u015f\u0131n\u0131n \u00f6tesinde bir yakla\u015f\u0131mla yap\u0131land\u0131r\u0131ld\u0131\u011f\u0131n\u0131 belirten H\u00fcseyin \u015eahin, “M\u00fc\u015fterilerimize bu kadar \u00f6nem verirken ve m\u00fc\u015fteri deneyimini i\u015fimizin merkezine koyarken, yaln\u0131zca talepleri kay\u0131t alt\u0131na alan bir \u00e7a\u011fr\u0131 merkezi anlay\u0131\u015f\u0131yla ilerlemek istemedik. Bu nedenle 2016 y\u0131l\u0131nda yakla\u015f\u0131m\u0131m\u0131z\u0131 tamamen de\u011fi\u015ftirerek \u00e7\u00f6z\u00fcm odakl\u0131 \u00e7al\u0131\u015fan M\u00fc\u015fteri \u0130lgi Merkezi yap\u0131s\u0131n\u0131 olu\u015fturduk. Bug\u00fcn hedefimiz, m\u00fc\u015fterilerimizin ihtiya\u00e7lar\u0131n\u0131 m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcrede kar\u015f\u0131lamak, anl\u0131k \u00e7\u00f6z\u00fcm \u00fcretemedi\u011fimiz durumlarda ise s\u00fcreci yak\u0131ndan takip ederek en h\u0131zl\u0131 \u015fekilde geri d\u00f6n\u00fc\u015f sa\u011flamak. M\u00fc\u015fteri \u0130lgi Merkezimiz sadece destek veren de\u011fil, ayn\u0131 zamanda m\u00fc\u015fterilerimizi \u00fcr\u00fcn ve hizmetlerimizle bulu\u015fturan \u00f6nemli bir temas noktas\u0131 olarak faaliyet g\u00f6steriyor.” dedi.<\/span><\/span><\/p>\n

Mobiliteyi kesintisiz hale getiren hizmetler!<\/span><\/span><\/b><\/p>\n

Tofa\u015f, sat\u0131\u015f sonras\u0131 hizmetlerde m\u00fc\u015fterilerin g\u00fcnl\u00fck ya\u015fam\u0131n\u0131n kesintiye u\u011framamas\u0131n\u0131 \u00f6ncelikleri aras\u0131nda g\u00f6r\u00fcyor. \u00d6zellikle garanti kapsam\u0131ndaki onar\u0131mlarda ayn\u0131 g\u00fcn teslim edilemeyen ara\u00e7lar i\u00e7in m\u00fc\u015fterilerine ikame ara\u00e7 deste\u011fi sunan \u015firket, bug\u00fcn bayileri arac\u0131l\u0131\u011f\u0131yla yakla\u015f\u0131k 2 bin ara\u00e7l\u0131k ikame filosunu y\u00f6netiyor. Yol yard\u0131m hizmetlerinden mobilite \u00e7\u00f6z\u00fcmlerine kadar uzanan destekler sayesinde m\u00fc\u015fterilerin ara\u00e7lar\u0131 serviste bulundu\u011fu s\u00fcre boyunca g\u00fcnl\u00fck ya\u015famlar\u0131na kesintisiz devam edebilmesi hedefleniyor.<\/span><\/span><\/p>\n

Eurorepar Car Service h\u0131z kesmiyor!<\/span><\/span><\/b><\/p>\n

Tofa\u015f’\u0131n ba\u011f\u0131ms\u0131z sat\u0131\u015f sonras\u0131 pazar\u0131ndaki markas\u0131 Eurorepar Car Service ise marka ve model ayr\u0131m\u0131 g\u00f6zetmeden t\u00fcm otomobil ve hafif ticari ara\u00e7 kullan\u0131c\u0131lar\u0131na hizmet sunmaya devam ediyor. T\u00fcrkiye’de yakla\u015f\u0131k 22,7 milyon ara\u00e7l\u0131k parka hitap eden yap\u0131, son y\u0131llarda ula\u015ft\u0131\u011f\u0131 servis a\u011f\u0131, m\u00fc\u015fteri say\u0131s\u0131 ve b\u00fcy\u00fcme performans\u0131yla dikkat \u00e7ekiyor. 2021 y\u0131l\u0131nda 85 servis noktas\u0131yla faaliyet g\u00f6steren Eurorepar Car Service, bug\u00fcn 72 \u015fehirde 380 servis noktas\u0131yla hizmet veriyor. Ayn\u0131 d\u00f6nemde y\u0131ll\u0131k servis giri\u015fleri 70 binden 250 bine y\u00fckselirken, Euro baz\u0131nda cirosu da son d\u00f6rt y\u0131lda sekiz kat b\u00fcy\u00fcd\u00fc.<\/span><\/span><\/p>\n

Eurorepar Car Service’in T\u00fcrkiye’deki b\u00fcy\u00fcmesini de\u011ferlendiren <\/span><\/span>H\u00fcseyin \u015eahin<\/span><\/span><\/b>, \u201cT\u00fcrkiye’de ara\u00e7 park\u0131 b\u00fcy\u00fcyor ve ya\u015flan\u0131yor. Bu durum ba\u011f\u0131ms\u0131z sat\u0131\u015f sonras\u0131 pazar\u0131 i\u00e7in de \u00f6nemli f\u0131rsatlar olu\u015fturuyor. Eurorepar Car Service’i, marka, modeli ya da ya\u015f\u0131 ne olursa olsun t\u00fcm ara\u00e7 sahiplerine kaliteli ve g\u00fcvenilir hizmet sunan g\u00fc\u00e7l\u00fc bir servis a\u011f\u0131 olarak konumland\u0131r\u0131yoruz. Son d\u00f6rt y\u0131lda hem servis a\u011f\u0131m\u0131z\u0131 hem de m\u00fc\u015fteri say\u0131m\u0131z\u0131 \u00f6nemli \u00f6l\u00e7\u00fcde art\u0131rd\u0131k. Bug\u00fcn Avrupa’n\u0131n en g\u00fc\u00e7l\u00fc Eurorepar Car Service organizasyonlar\u0131ndan birine sahibiz. Hedefimiz, y\u0131l sonuna kadar 80 \u015fehirde 450’nin \u00fczerinde servis noktas\u0131na ula\u015farak daha fazla m\u00fc\u015fteriyi Eurorepar Car Servicekalite ve g\u00fcvencesiyle bulu\u015fturmak.\u201d diye konu\u015ftu.<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

T\u00fcrkiye’nin \u00f6nc\u00fc ve lider mobilite \u015firketlerinden Tofa\u015f, otomotiv sekt\u00f6r\u00fcnde ya\u015fanan elektrifikasyon, dijitalle\u015fme ve ba\u011flant\u0131l\u0131 ara\u00e7 d\u00f6n\u00fc\u015f\u00fcm\u00fcn\u00fc m\u00fc\u015fteri deneyimi oda\u011f\u0131nda yeniden \u015fekillendiriyor.<\/p>\n<\/div>","protected":false},"author":1,"featured_media":-999,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[2],"tags":[],"class_list":["post-365","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-haberler"],"_links":{"self":[{"href":"https:\/\/otodergi.com\/index.php\/wp-json\/wp\/v2\/posts\/365","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otodergi.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otodergi.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otodergi.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otodergi.com\/index.php\/wp-json\/wp\/v2\/comments?post=365"}],"version-history":[{"count":0,"href":"https:\/\/otodergi.com\/index.php\/wp-json\/wp\/v2\/posts\/365\/revisions"}],"wp:attachment":[{"href":"https:\/\/otodergi.com\/index.php\/wp-json\/wp\/v2\/media?parent=365"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otodergi.com\/index.php\/wp-json\/wp\/v2\/categories?post=365"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otodergi.com\/index.php\/wp-json\/wp\/v2\/tags?post=365"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}